Returns & Exchanges
CONDITION OF RETURN: We only accept returns or exchanges within 7 days of your purchase date. Complete the form and our Customer Service Team will be in touch to advise the next steps.
All items need to be returned in an unmarked, unused condition with the original packaging including dust bag(s) and original shoe box. The branded shoe box is considered as part of the product and should be returned in a protective shipping box. Due to the delicate nature of our soles, shoes should be tried on a clean dry protected surface (e.g. a carpeted surface) and away from any moisture. Shoes that are returned without a box, in a damaged box, with marked soles, or missing components such as the dust bag(s) may not be accepted and will be sent back to the delivery address used in the original order. If you notice any marks on the soles upon receipt of your order, please notify Customer Services immediately using the form, and do not attempt to wipe the marks off with a damp cloth to avoid staining the leather soles.
Faulty Items:
An item is deemed faulty if it has been received by you in an imperfect condition after delivery.
We do not consider wear and tear to be a fault; you may refer to our Product Care Guide for further information. To return a faulty item to us, you should contact our Customer Service Team using the form with the following information.- Your proof of purchase/order number
- A short description of the fault
- Supporting images
Our Customer Service Team will be in touch to advise the next steps. All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.
EXCHANGES:
Exchanging shoes for a more suitable size is free, however, all exchanges are subject to stock availability and adherence to our returns policy. To exchange your item, complete the form below ensuring you request an exchange and specify which size you require. Once the original item is received, it will be processed in adherence with our Returns Policy, the exchange order will be shipped and you will receive confirmation of the same. As we are unable to exchange any item for an alternative color or style, we suggest that you return your purchase for a refund and place a new order for the preferred item. Please also note that any items purchased can be booked for an exchange of size only once. Any unwanted items received by exchange will need to be returned for a refund. We cannot process exchanges that are made online after your order has been shipped back. If you are located outside the US you will be required to pay additional taxes and duties on the replacement item. IMPORTANT INFORMATION:* Wherever possible, to ensure your return is processed quickly, please send all the items you wish to return from the same order in one shipment.* Items should be returned new, unused, and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
WHAT IS YOUR RETURN POLICY FOR ONLINE SALE ORDERS
shoes purchased as part of limited-time offers and overall sales are eligible for exchange only .*Items considered FINAL SALE are NOT eligible for exchanges or refunds.*